Personal information is defined under PIPEDA as any information that is identifiable or directly attributable to an individual. It does not cover information about an individual that is available from a public source, such as a telephone directory, court record, or land registry office. It also does not cover aggregated data, used for statistical and reporting purposes, from which data the client’s identity cannot be determined.
Collection Personal Information
Borders collects personal information for the following limited purposes:
- to represent the client as set out in the retainer agreement;
- to establish and maintain client lists for collection of legal fees, record keeping and statistical purposes; and
- to establish and maintain mailing lists for newsletters, notification of workshops and seminars, or legal updates that Borders believes might be informative or of benefit to the client
Consent to the Collection, Use, and Disclosure of Personal Information
Borders will not use client personal information for any purposes other than that consented to by the client, either by express or implied consent. Borders does not sell, barter, or lease personal information it obtains from its client to third parties (i.e. Borders would not provide our client mailing list to another law firm or business).
If the client requests additional services of Borders beyond that of the original retainer, the client is giving implied consent to Borders using the personal information already held for the original purpose, as well as any new personal information collected for the new purpose and no signature will be required on a new or amending retainer agreement.
Under PIPEDA and other Federal and Provincial Legislation, Borders may disclose personal information without client consent to:
- government or legal enforcement agencies if Borders determines that the client has provided incorrect information for fraudulent or illegal purposes;
- government or legal enforcement agencies if the information is collected in the midst of a criminal investigation;
- legal enforcement agency if Borders determines that there is imminent risk of death or serious bodily harm, including psychological harm, to an identifiable person or group of persons;
- disclosure to a third party individual or organization if so ordered by a Court or Tribunal of competent jurisdiction; and
- defend against allegations of criminal or civil liability, or professional malpractice or misconduct, by the client or former client.
Borders endeavours to ensure that all personal information provided by the client and in its possession, is accurate, current and as complete as is necessary for the purposes for which the personal information was collected, used and maintained in an active file. Upon notification by a client that the personal information requires correction or updating, Borders will make the necessary amendments to the client’s active file where applicable.
Personal information contained in files that have been closed, or pertaining to matters of the client that have been resolved, will not be actively updated or maintained.
Borders will retain personal information until the matter is closed or the retainer is terminated by either the client or Borders. All personal information will be returned to the client and only information pertaining to the services or litigation for which Borders was retained will be maintained in the file once it is closed.
Closed files are retained for the period prescribed by relevant Federal and Provincial legislation.
Borders has implemented a number of physical, organizational and technological safeguards appropriate to the sensitivity of the client’s personal information, including but not limited to:
All client meetings are held in the Borders office and access to the office is restricted by key access.
Client files are maintained in filing cabinets, located in areas where access is restricted to authorized personnel. Clients only have walk-through access to these areas if they are escorted by a Borders authorized employee.
Only Borders employees working on the client’s file will have access to the personal information contained in the file.
Any third party individual or organization is required to sign a non-disclosure agreement prior to the client’s personal information being transferred to a third party as required to fulfill the purposes for which Borders was retained.
Borders utilizes the most current firewall, virus protection and other technological safeguards to protect personal information that is retained on the computer network. Borders has developed and implemented safe Internet and email use protocols for its employees to reduce the risk of inadvertent disclosure as a result of Internet-sourced viruses or cookies.
Regarding electronic transmission of personal information (i.e. email), there is no method of transmitting or storing data that is completely secure. Borders uses all available technological security in the transmission of the client’s personal information, either in the course of communicating with the client, or in the course of communication with opposing or allied legal counsel and third party service providers. Notwithstanding these technological safeguards, all Internet transmissions are susceptible to possible loss, misrouting, interception and misuse. For this reason, as part of the retainer that the client signs with Borders, consent will be obtained from the client to transmit information via the Internet.
On our website, like other commercial websites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information
Borders makes available its privacy policies and procedures regarding the handling of personal information that it collects for the duration of the retainer on the Internet website at www.bordersimmigration.com. As well, any inquiries regarding personal information management practices may be directed to our President.
Under PIPEDA, an individual is entitled to access to the personal information held about them with the following exceptions as permitted under the Federal Privacy Legislation:
- No access will be granted if the information is protected by solicitor-client privilege or litigation privilege;
- Borders will deny access if the individual seeking access fails to produce sufficient identification to verify that they are the individual about whose personal information access is being sought;
- No access will be granted to personal information that is not about the individual seeking access;
- No access will be granted to information that is part of a criminal investigation;
- No access will be granted where such access would harm or interfere with law enforcement activities and other investigative functions of a body authorized by statute to perform such functions;
- No access will be granted to information where such access might threaten the life, safety and security, including psychological safety, of the individual seeking access;
- No access will be granted to the individual who is a minor or mentally incompetent;
- Borders reserves the right to refuse access that it believes is repetitious, frivolous, or vexatious.
Upon receiving a request for access in writing, Borders will endeavour to have the information available to the individual seeking access within 60 days of verification of the individual’s identity.
Where possible, Borders will provide the requested information at nominal cost to the individual. Where the information requested is stored off-site, Borders reserves the right to charge the individual seeking access, the cost to have such information retrieved from the off-site storage facility.
The individual entitled to access may challenge the completeness of their personal information under Borders’ care and control. Upon successful demonstration that there is an error in the personal information held by Borders, Borders will amend the information where appropriate.
The President of the firm will investigate all concerns or complaints respecting the handling of personal information under the control of Borders that are received in writing. As promptly as possible, the President of the firm will report to the individual the results of the investigation and, where the complaint is found to be justified, steps will be taken to resolve the matter.
If the individual is dissatisfied with the report provided by the President of the firm, or feels that the corrective action taken by Borders is insufficient, the individual may direct a complaint to the Federal Privacy Commissioner in writing. The address of the Federal Privacy Commissioner is provided below under “Helpful Privacy Links”.
If a question arises regarding access to your personal information held by Borders, or there is a concern about the manner in which Borders collects, uses, retains and discloses your personal information as a client of Borders, please contact:
Kim K.C. Ly, RCIC
Borders Immigration Consultancy Practice
339 Wellington Rd., Suite 220
London, Ontario N6C 5Z9